Legal notice
Legal Notice (Act on Specified Commercial Transactions)
| Company Name | Kyodo International Trading Co Ltd (株式会社協同国際貿易) |
|---|---|
| Store Name | Japan Pantry |
| Corporate Number | 4290001075967 |
| Address | 2-6-1 Hanatachibana, Shingu-machi, Kasuya-gun, Fukuoka 811-0103, Japan (福岡県糟屋郡新宮町花立花二丁目６番１号) |
| Operations Manager | KAI LI |
| Contact Information |
Contact form japanpantry@gmail.com (For written inquiries, please use the contact form or email. Japanese-language phone support is available during the hours listed below.) |
| Phone Number | +81-92-286-9473 (Monday–Friday, 10:00 a.m.–4:00 p.m. Japan Standard Time (JST, UTC+9). Phone support is available in Japanese only; English and other languages are not available by phone.) |
| Selling Price | As displayed on each product page. |
| Additional Fees | U.S. shipping is $29.99 USD for orders under $100.00, $19.99 USD for orders from $100.00 to $149.99, and free for orders of $150.00 or more. Applicable U.S. customs duties and import taxes, if any, are calculated and collected at checkout with the shipping charge. Shipping Policy |
| Payment Methods | Credit Card and other supported online payment methods processed securely via Shopify Payments. |
| Payment Deadline | Payment is processed immediately at the time of checkout. |
| Delivery Time | Orders normally process and dispatch within 2 to 5 business days after payment confirmation, excluding weekends and Japanese national holidays. FedEx transit is estimated at 5 to 8 business days after dispatch. The overall estimate is approximately 7 to 13 business days after payment confirmation, excluding carrier or customs delays; arrival dates are not guaranteed. See our Shipping Policy. |
| Return & Refund Policy | We do not accept returns for a change of mind or a mistaken order. Damaged, defective, or incorrectly shipped items are handled under our Refund Policy; an unshipped order delayed beyond the stated processing period may be cancelled for a full refund as described in our Shipping Policy. These policies do not limit rights that cannot be excluded under applicable law. Refund Policy |