Good to know.

Orders ship from Fukuoka, Japan. We normally dispatch within 2–5 business days after payment is confirmed, excluding weekends and Japanese national holidays. FedEx transit to the U.S. is estimated at 5–8 business days after dispatch. The overall estimate is approximately 7–13 business days after payment confirmation, excluding carrier or customs delays; arrival dates are not guaranteed.

If we cannot dispatch within the stated processing period, we’ll email you a revised date and offer the option to cancel the unshipped order for a full refund. See our shipping policy.

Shipping is based on your order total:

Please review the shipping amount shown at checkout for your order.

We’ll email you a tracking number when your order ships. FedEx tracking usually takes 24–48 hours to begin showing updates.

Arrival dates are estimates. If your order has a latest estimated delivery date saved with it and FedEx delivers after that date, you may request a review within 7 calendar days after delivery. Eligible orders receive 500 Joy Points (equivalent to $5) for a future purchase; they expire after one year and cannot be redeemed for cash.

U.S. customs holds and specified FedEx holiday disruptions are excluded. See our shipping policy for the full conditions and how to check your order’s saved date. This credit does not replace any applicable cancellation or refund rights.

Applicable U.S. import duties and taxes, if any, are collected at checkout. You should not be asked to pay them again when the original shipment arrives. If a carrier requests an additional customs payment, please contact us before paying so we can investigate and resolve it.

We need a physical street address. We can’t ship to PO Boxes, APO/FPO addresses, or other military addresses.

No. We don’t accept returns, exchanges, or refunds for a change of mind or a mistaken order, whether the item is sealed, opened, or used. Damaged, defective, or incorrectly shipped items are handled separately under our refund policy.

Please email japanpantry@gmail.com within 7 calendar days after delivery. Include your order number, a description, and clear photos of the affected item. For shipping damage, please also show the outer box if available. If you discover a defect later, please still contact us; this requested reporting period does not limit rights under applicable law.

You do not need to return the product. Once we verify the issue, we’ll either ship a replacement at no additional cost or refund the price paid for the affected item. If a replacement is unavailable, we’ll refund that item. See our refund policy for details.

No. We don’t accept customer-initiated returns, including for damaged, defective, or incorrect items. Sending an item back yourself does not start a refund or replacement claim. We do not reimburse the item value, return postage, customs charges, or other costs or losses arising from an unsolicited return, except where required by applicable law.

Food and related products sent to a business in Japan may be subject to import and customs procedures. An unsolicited shipment may be held, rejected, returned, or disposed of. Please contact us about any problem instead; no return is required. Read our refund policy for full details.

We issue approved refunds to your original payment method. After the refund is issued, please allow 5–10 business days for your bank or card issuer to post it; timing varies by provider.

If delivery fails or a package is returned solely because you refuse delivery, provide an inaccurate, incomplete, or ineligible address, or do not collect the package, neither the merchandise price nor the original shipping charge is refundable, except where required by applicable law. This also applies if the package is returned to Japan; we cannot guarantee its receipt or recovery.

If the problem was caused by us or the carrier, or the package is lost without a customer-caused issue, contact us so we can investigate. See our refund policy for details.

Please refer to the product page and the product label for product-specific details and directions.

We can’t provide medical advice. For questions about your personal health or whether a product is right for you, please speak with a qualified healthcare professional.