Contact
Japan Pantry · Fukuoka, Japan
We're here to help.
Questions about an order, delivery, or a product? Share the details with our team using the form below.
01 / Reply time
About 1–2 business days
This is a typical estimate, not a guarantee. Replies may take longer on weekends, Japanese public holidays, or during busy periods.
02 / Order questions
Help us find your order
Include your order number, the email used at checkout, and a short description of what happened.
03 / Product questions
Tell us which item
Include the product name or link and your question. We can help with product information, but we can't provide medical advice.
Did something arrive damaged, faulty, or incorrect?
Please email us within 7 days of delivery with your order number and photos of the item and outer package, as described in our refund policy.
Contact our team
Send us a message
Tell us what you need help with. We’ll reply to your email.
A little detail helps
Let’s get your question to the right place.
Choose a topic and share the details below so we can give you a useful answer.
- For an order, include its number and the email used at checkout.
- For a product, include its name or link.